Freqently asked questions (FAQ)
22.1.2008
Membership fee and registration
Do I have to pay the student union membership fee?
When does the SU membership fee have to be paid?
How can I pay the membership fee?
Can I pay the membership fee by cash or card at the SU office?
I've paid my fee a long time ago but by registration isn't shown in the university database, what do I do?
Student card / Lyyra
What is Lyyra / the new student card?
How can I order a student card?
What do I need when ordering a student card?
I've paid for my student card at the same time with the membership fee but the Lyyra-system requires me to pay for it again. What do I do?
What do I need with me for collecting the card?
How long does it take to get a student card?
Will I be notified when my card arrives?
I studied at another university before. Can I get a semester sticker for that student card?
I've lost my student card, what do I do?
My card is faulty, do I have to pay for a new card?
I ordered a student card last year and have lost it. Do I have to have a new photograph for the card?
My surname has changed. Do I have to renew my student card?
Semester stickers
For how long is the sticker from previous semester valid?
Do I have to pay the student card fee (15€) to acquire a new sticker?
How do I acquire a new sticker?
I just paid my membership fee. Can I get the sticker by presenting a receipt of payment?
Voluntary payments
What are voluntary payments?
I've paid the development co-operation / Stimulus carried home / Kyy-project payment but started to regret it. May I be refunded?
Refunds
I've paid the studfent card fee unnecessarily. May I be refunded?
Other matters
How can I check my membership fee / registration information?
Can I get a student discount from VR / long distance buses / Amica / Katri Antell by presenting the membership payment receipt?
Help! I don't have a campus parking permit / I've lost it. How do I acquire one?
Membership fee and registration
Do I have to pay the student union membership fee?
All foreign degree students are required to join the Student union. They are entitled to all student discounts in trains, buses, campus cafeterias etc., as well as YTHS(FSHS) services.
Postgraduate students can join the student union if they wish to but are NOT entitled to VR / Matkahuolto discounts or YTHS(FSHS) dental services. The membership fee for postgraduate students is 84€ per year.
Exchange students have the right to join the student union if their study at the University of Kuopio for at least three (3) months. They are entitled to all student discounts.
When do I have to pay the SU membership fee?
Degree students have to pay their fee when registering / enrolling to a semester. Payment is to be made before the registration deadline 15.9.(the date remains the same every year). By paying at the right time with the right reference number the registration is automatical, and separate registration at the student affairs office is not necessary. Payments made after the registration deadline are not registered automatically, and separate registration is necessary. Exchange students need to present their receipt of payment at the international office to be registered.
How can I pay the membership fee?
There are two ways to pay the KYY membership fee:
- e-payment through Wossikka (recommended)
- To the SU account using your personal reference number. The reference number is essential in this type of payment!
You can complete an e-payment if
- you have the username for Kampusnet and
- e-banking through Nordea, Osuuspankki, Sampo, Säästöpankki tai Paikallisosuuspankki.
When completing an e-payment through Wossikka be sure to return from your online bank to Wossikka!
Otherwise complete your payment to the SU back account (Nordea 158930-11156) using your personal reference number. You can check your reference number in Wossikka. When using e-payment the reference number is generated automatically.
Can I pay the membership fee by cash or card at the SU office?
No. Cash payments are not possible because SU cannot alter students' registration information in the university database. Also, cash trafficking in SU is mimimized for security reasons. Refunds over 20€ are made to bank accounts, not in cash. You can, however, pay the student card fee in cash.
I've paid my fee a long time ago but by registration isn't shown in the university database, what do I do?
If you suspect or know that there has been a mistake in your membership fee payment you will have to settle the matter with the SU office and the study affairs office. You will need the following information:
- who made the payment
- when (date)
- to which account was the payment made?
- was a reference number used (if yes, what was the reference number=
- how was the payment made (Wossikka/e-payment, online banking, ATM, at a bank...
If you have a receipt of the transaction or can print out a receipt from you online bank please do take it with you.
Settling faulty payments begins with finding the transaction in the SU accounting. When the transaction is found and necessary measures taken, SU gives a certificate of payment to show at the student affairs office. A faulty payment does not lead to automatical registration, therefore a registration is required at the study affairs office. Study affairs office, however, cannot register a student without a certificate of payment.
Student card / Lyyra
What Lyyra, the new student card?
Starting August 2006 KYY only offers the new, Lyyra-student card to all students. Lyyra includes all the services from the old card and a lot of additional features. The first features are the Lyyra online services (http://www.lyyra.fi/). In the future payment, identification and discount features will be available. More information at http://www.lyyra.fi/.
How can I order a student card?
Starting August 2006 student cards will be ordered online at http://www.lyyra.fi/. To order the card you must have paid the SU membership fee. More information on how to acquire the card at http://www.lyyra.fi/.
What will I need when ordering a student card?
First, be sure to verify that your membership fee is paid for. You can verify your fee status at Wossikka. In Wossikka you can also check if you have paid for the card when completing the membership fee. You can either attach a digital photo to the card application or deliver an ordinary photo to the SU office after completing your application in www.lyyra.fi.
I've paid for my student card at the same time with the membership fee but the Lyyra-system requires me to pay for it again. What do I do?
You have two options:
1) If you've already paid for your student card together with your student union membership fee, choose "Account transfer" in the Lyyra system. Do not, however, complete the transfer! Your card order will be standing by for the confirmation of payment and it will be checked from the student union. KYY and Lyyra-companies will take care of transferring your card payment.
2) You can pay for the card again in the Lyyra-system and get a refund from the SU office.
What do I need with me when picking up the card?
First, make sure that your card has arrived to the SU office. You can confirm this at either Wossikka or Lyyra system. Also, you will be e-mailed when your card arrives. Take identification (passport etc.) with you when you come to pick up your card.
How long does it take to get the card?
After your order is processed you should get your card in 2-3 weeks.
Will I be informed when the card arrives?
When ordering the card in the Lyyra-system you will be asked if you wish to receive arrival notification by e-mail or SMS. If you provided the system with the right contact information you will be informed when your card arrives at the SU office.
I lost my card, how do I get a new one?
You will need to order a new card at http://www.lyyra.fi/, and pay the 15€ card fee.
My card is faulty, do I have to pay for a new card?
Each faulty card will be will be evaluated individually. If the fault is decided to be serious, the card will be replaced free of charge.
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